Terms of Service

Booking and confirmation

Submitting the booking form is a request, not a completed booking. Your ride is confirmed when we send you a written confirmation with the details and the price. Until then, nothing is reserved.

We recommend booking at least 24 hours ahead for airport transfers. Same-day and early-morning rides are available whenever a vehicle is free — call us and we will tell you honestly whether we can cover it.

You are responsible for the accuracy of the details you give us: the pickup address, the time, the number of passengers and the amount of luggage. A vehicle that arrives at the wrong address, or is too small for the party, is treated as a no-show.

Prices and quotes

We publish flat rates to and from Logan Airport for the ten corridor towns we serve most — starting at $79 by sedan. Those rates are one-way, include tolls, and do not change with traffic, demand, weather or time of day.

Everywhere else we serve is quoted per trip. Tell us the route and we will confirm a fixed, all-in price in writing before your trip.

A price shown on this website before you submit the form is indicative. The price in your written confirmation is the price that applies.

Gratuity is at your discretion and is not included. Extra stops, waiting beyond the allowances below, tolls outside the quoted route, and cleaning required after a ride may be charged in addition — we will always tell you before charging anything that was not in the confirmation.

Cancellations and changes

Cancel more than 24 hours before pickup: free of charge.

Cancel within 24 hours of pickup: 50% of the fare.

No-show: the full fare.

A no-show means the chauffeur has arrived at the confirmed address, waited out the allowance below, and been unable to reach you.

Call us any time to modify a booking. We will always try to accommodate a change, but a change we cannot cover is treated as a cancellation under the terms above.

If we have to cancel your ride — a vehicle fault, a chauffeur unable to drive, conditions that make the trip unsafe — we will tell you as early as we can, help you find an alternative, and charge you nothing.

Waiting time

Airport arrivals include up to 60 minutes of free wait from the moment your flight lands, which covers immigration and baggage in normal conditions. We track your flight in real time and adjust the pickup at no extra charge if it is delayed or lands early.

For all other pickups we include 15 minutes of free wait from the scheduled time. Beyond the free allowance, waiting is charged at our hourly rate, pro-rated.

Airport pickups

We pick up curbside at every Logan terminal — A, B, C and E. Your chauffeur will contact you with the exact meeting point once your flight lands. Meet-and-greet inside the terminal is available on request and may carry a fee, which we will confirm in advance.

We also serve Manchester (MHT) and T.F. Green (PVD).

Vehicles, passengers and luggage

We reserve the right to substitute an equivalent or better vehicle than the one booked. If only a smaller vehicle is available we will contact you first, and you may cancel free of charge.

Passenger and luggage capacities shown on this site are the safe maximums for each vehicle and cannot be exceeded. Book the right class for your party — a chauffeur may decline to carry more passengers or luggage than the vehicle is rated for.

Child seats are available on request at no charge. Please request them at the time of booking so we can fit them before the pickup.

Massachusetts law requires seat belts. Smoking, including vaping, is not permitted in our vehicles. A chauffeur may end a ride, without refund, where a passenger behaves unsafely, illegally, or abusively toward the chauffeur.

Delays and our responsibility

We plan every airport transfer with a traffic buffer and our chauffeurs are held to it. What we cannot control is traffic, weather, road closures, accidents, mechanical failure or anything else outside our reasonable control.

For that reason we are not liable for missed flights, missed connections or consequential losses arising from a delay we did not cause. Please choose a pickup time that leaves sensible margin, and tell us if your schedule is tight so we can advise on timing.

Where we are liable, our liability is limited to the fare paid for the affected ride.

Property left in a vehicle is returned wherever we can identify the owner, but we cannot accept responsibility for items left behind. Tell us as soon as you notice.

Payment

We accept cash and major credit cards. Corporate accounts may be invoiced by arrangement. Invoices for completed rides are available in the client portal.

Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, and any dispute falls to the courts of Massachusetts.

Contact

Questions about these terms, or about a ride: info@oldcolonychauffeur.com or (781) 234-5451. Old Colony Chauffeur, 275 Bridge St, Dedham, MA 02026.